For any case of after sales service, need of change, replacement, return of products, product warranty, order cancellation and any related question, please contact our Company at +30 2102851318 or via e-mail: [email protected].
You can cancel your order without any further charges, as long as the products have not been delivered for shipment. If you cancel your order after delivery of the products to be shipped, then you will be charged with the shipping costs from our Company to you as well as the costs of returning the products to our store. Contact our store at +30 2102851318 to cancel your order and refund your money (if you have already paid for the products).
If you wish to change a product it must be in good condition. You can choose another size, color or product to be replaced. Please contact us in order to be informed about the availability of the products. If the product is available, we will keep it and send it to you as soon as we receive the purchased product. If there is a difference in products’ price you shall contact our store, in order to arrange the procedure. The shipping cost of the new product will be handled by you.
Return of products
As a prerequisite for returning products is to be owned, by the customer, the relevant purchase document that proves the transaction (e.g., Receipt Retail, Sales Invoice/delivery note, etc.).
The products should be returned in the same good condition you received them and must be accompanied by the relevant documents, accessories etc (e.g. packing materials, receipt). You can return a product exclusively by mailing it to our Company, in the Municipality of Metamorfosi, Attiki, 58, Theotokopoulou Street, P.C. 14452. You are advised to contact us before shipping the item(s). Please keep the proof of dispatch of the product.
Discrimination depending on the reason of a return
If you purchased a defective product from www.hariscotton.com, please contact us at +30 2102851318, e-mail: [email protected] to advise you on the issue. We will refund you the money that you have paid for sending back to us the defective product.
For non-defective Products, you can exercise the right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform “HARIS COTTON S.A. INDUSTRIAL AND COMMERCIAL COMPANY”, with registered offices in the Municipality of Metamorfosi, 58, Theotokopoulou Str., P.C. 14452, e-mail: [email protected], of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. The products purchased must be returned in their original condition accompanied by the relevant documents (receipt – invoice) for sale.
Exceptions from the right of withdrawal:
a) the supply of goods made to the consumer’s specifications or clearly personalized,
b) the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, e.g. swimsuits (if hygienic protectors have been removed) and underwear (which cannot be opened/tried on, in any case).
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract (the day that we receive your declaration of withdrawal). We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
In particular for refunding:
a) Especially, in the event you pay cash on delivery at your home or in any event refund is not possible because of the way of payment you used in the original transaction, any refund of money in case of withdrawal shall be made – upon mutual agreement – by deposit to your bank account.
Process of Returning products
Customers can send us the product using the following procedure:
You can send the products to our e-shop (Municipality of Metamorfosi, 58, Theotokopoulou Str., P.C. 14452, Attica). Pack the products in the box in which the order was received. In the package, a completed form of withdrawal, and the receipt/invoice, should be placed, and then the parcel should be sent to us. We advise you to contact us before shipping the item(s) back to the company.
In case of repeated returns made by a consumer, www.hariscotton.com reserves the right to refuse the return of products, due to overuse of the right of retraction/replacement of our products. In that event, the consumer shall be charged with the additional cost incurred by overusing his/her rights.
If the aforementioned legal process is not followed or any legal requirements are not fulfilled in order to accept the return of any product, then said product shall be returned to the consumer, who shall be charged with the cost of packaging and consigning to said, consumer.
Policies addressing complaints
The professional staff of our Company is at your service at any time, before and after the delivery of our products, ready to solve any problem and question. In tel. +30 2102851318, e-mail: [email protected] or in-person in our store you can report the problem you are experiencing in any of the services we provide.
Contact us at i[email protected] for questions related to refunds and returns.